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Referring Clients

How to Refer Clients

Enterprise Community Healthy Start is a partnership program. We partner and collaborate with medical personnel, county health departments, community and social agencies, schools, and the faith community. The goal of these collaborative partnerships is to ensure babies are born healthy and to improve the health and well-being of women, infants, children and their families.

There is no charge for Healthy Start services. Services are open to anyone who is interested or may have need. Services include but are not limited to: community-wide education (*see education calendar), patient specific education, women’s discussion groups, fathers’ groups, a community consortium, and case-management services.

A case-managed patient has the services of an RN and patient advocate who work with the woman and her family up to 2 years after delivery. This service includes home visits, personalized education about health care, pregnancy, family planning, infant care, growth and development, use of community services, and working with your health care providers.

Who may be referred to Healthy Start for Case Management services?

  • Women who are pregnant with a high risk pregnancy (ex- history of premature labor, previous premature birth, twin pregnancy, pre-eclampsia, history or previous stillbirth, etc).
  • Women with a chronic medical condition who are pregnant or have recently delivered, (ex- diabetes, heart disease, sickle cell disease, chronic high blood pressure).
  • Teenage mothers or pregnant teens less than 15 years of age.
  • Teenage mothers or pregnant teens 17 years of age who have had a prior pregnancy.
  • Infants who were born prematurely and/or have ongoing medical needs.
  • Infants who are NICU graduates.
  • Infants birth to 1 year of age with risk of/or diagnosed as failure to thrive.
  • Women who are pregnant or recently delivered with mental health disorders.
  • Women and infants living in an abusive home environment.
  • Women and infants in any situation in which the physical and emotional health and safety of the family may be at risk.
Who can refer a patient for Healthy Start Case Management services?
  • The pregnant or newly delivered woman herself.
  • Primary care provider- (OB, Midwife, Family physician, pediatrician).
  • Hospital staff- (OB department, NICU, Emergency Room staff).
  • Department of Family and Children Services staff
  • Health Department staff- (WIC, RN, Early Intervention staff, etc).
  • Community agencies affiliated with the patient (Ex- Family Connection, school system, Community Mental Health, faith-based, etc).
  • Friends, family or support persons of patient
How can someone refer a patient for Healthy Start Case Management Services?
  1. Call the main Healthy Start office at- 1-800-982-3728 and provide the following information if available:
    • Your name, your contact information
    • Mother’s name
    • Date of birth
    • Pregnant or recently delivered
    • County of residence
    • Infants up to 1 year of age
    • Date of birth
    • County of residence
    • Contact information for mother
    • Phone number
    • Residence address
    • Mailing address
  2. Call the specific county-based Healthy Start offices to make a referral. Talk to either the RN case manager or Patient Advocate.
    • Burke County office, 706-437-6912
    • McDuffie County office, 706-597-0364

Healthy Start staff will contact the referred patient within a week to set up time for home visit to screen for eligibility for case management services.

All patients have the right to refuse participation in Healthy Start Case Management Services.

Case Management
Useful Resources
Copyright 2012 © EC Healthy Start Supported in part by Project H49MC00129 from the Healthy Start Initiative, Maternal Child Health Bureau, Health Resources and Services Administration, DHHS